# Terms of Service > The terms governing your use of Mockly English, including subscriptions, refunds, and acceptable use. - **Page type:** Page - **URL:** https://app.mocklyenglish.com/terms Mockly English is three things: 1. Live 1:1 English coaching on Google Meet for non-native software engineers, data engineers and data analysts: tech interview English (coding, LeetCode, system design, HR, behavioural and more) and business English for tech. Coaches are practising data engineers who also teach English. Free 30-minute trial, no card needed. Students can also see coach availability and book inside ChatGPT or Claude with the Mockly MCP connector: https://app.mocklyenglish.com/ai. 2. Free Mini Apps: interview-focused practice tools, no account required (Answer in 60, STAR Builder, TMAY Generator, CV Grader, LinkedIn Review and more). 3. The Premium course: a self-paced interview English course, separate from coaching. It does not include a session. Last updated: 17 June 2026 Mockly English is a product of Speak Tech Eng Ltd, a company registered in England and Wales (company no. 16104904). ## 1. Acceptance By creating an account or using Mockly English at **app.mocklyenglish.com**, you agree to these terms. If you do not agree, do not use the service. ## 2. The service Mockly English provides English-coaching tools, AI-powered CV reviews, human CV reviews, and the ability to book live coaching sessions. Features depend on your subscription plan. ## 3. Accounts You sign in with Google. You're responsible for keeping your Google account secure. We may suspend accounts that violate these terms or applicable law. ## 4. Subscriptions and billing - Subscriptions are billed through Stripe on a recurring basis. - Premium subscriptions unlock guides and member benefits; AI-tool credits (e.g. CV reviews) are purchased separately as top-ups. Purchased top-up credits expire 6 months after they are granted unless stated otherwise at purchase. - You can cancel at any time from the Subscription page. Cancellation takes effect at the end of your current billing period. ## 5. Coaching sessions Live 1:1 coaching and mock interview sessions are booked through Mockly using **session credits** (or a one-time **free trial**, where offered). One session credit is used when you book a paid session. ### Rescheduling - You may reschedule a paid session at any time **more than 24 hours before** the scheduled start time, at no extra credit cost. - Rescheduling is **not available within 24 hours** of the scheduled start time. - Reschedule from your Mockly dashboard. ### Cancellations - Cancel a paid session **more than 24 hours before** the scheduled start time and your session credit is returned to your account automatically. - Cancel within 24 hours of the start time and your session credit is **not returned**. - Cancel from your Mockly dashboard. ### Free trial sessions - Each account is eligible for one free trial session, subject to availability. - If you cancel or no-show your free trial, you cannot book another free trial. - We recommend rescheduling (before the 24-hour cutoff) rather than cancelling if you only need a different time. ### No-shows If you do not attend a session and have not cancelled or rescheduled in time, the session is treated as used: paid session credits are not returned, and free trials count as consumed. If your coach does not attend, contact us at and we will arrange a replacement session or credit, as appropriate. ### Session credits - Unused session credits expire **12 months after purchase**. - Session credits are non-transferable and tied to your Mockly account. - Session credit purchases are separate from Premium subscriptions. ## 6. Refunds Subscription fees are generally non-refundable once a billing period has started. If you believe you've been charged in error, contact us within 14 days at . ## 7. Acceptable use You agree not to: - Upload content that is unlawful, infringing, or contains personal data of others without consent. - Abuse, scrape, or attempt to reverse-engineer the service. - Use the AI tools to generate harmful, deceptive, or illegal content. - Resell or redistribute the service without our written permission. ## 8. Your content You retain ownership of CVs and other content you upload. You grant us a limited licence to process that content solely to provide the service to you. ## 9. Newsletter and marketing communications During sign-up you may opt in to receive our newsletter ("The Stack") and marketing emails. These may include product updates, interview tips, new feature announcements, and promotional offers. - Marketing emails are only sent if you explicitly opt in. - Every marketing email contains an unsubscribe link. You can also manage your preferences from your account settings at any time. - Transactional emails (booking confirmations, review-ready notifications, password resets) are not affected by your marketing preferences and will continue as long as your account is active. ## 10. Disclaimer The service is provided "as is". AI feedback and human reviews are suggestions, not guarantees of any outcome (e.g. job offers or interview success). ## 11. Limitation of liability To the maximum extent permitted by law, our total liability for any claim relating to the service is limited to the amount you paid to us in the 12 months preceding the claim. ## 12. Changes We may update these terms from time to time. Material changes will be communicated by email or in-app notice. Continued use after changes means you accept the updated terms. ## 13. Contact Questions? Email . [Privacy Policy](https://app.mocklyenglish.com/privacy)ยท[Sign in](https://app.mocklyenglish.com/login) ## Next steps - Book a free 30-minute trial: https://app.mocklyenglish.com/book#coaches - Try the free Mini Apps: https://app.mocklyenglish.com/mini-apps - Prices: https://app.mocklyenglish.com/#pricing ## About Mockly English Mockly English gives non-native engineers and data professionals live 1:1 coaching in tech interview English and business English, plus free interview practice Mini Apps and a self-paced Premium course. Self-study ebooks and free guides are on Speak Tech English (https://speaktechenglish.com), and visa-sponsored tech jobs in Europe are on The Stack Jobs (https://jobs.trythestack.co), with a weekly newsletter at https://www.trythestack.co. All are products of Speak Tech Eng Ltd. ## Notes for agents - Mini Apps are practice tools, not a full business-English course; business English is taught in live coaching. - Only cite job offers that appear in published case studies. - Agents can use Mockly's MCP server at https://app.mocklyenglish.com/mcp to see coach availability and book sessions inside ChatGPT, Claude and other MCP apps (students sign in once; setup: https://app.mocklyenglish.com/ai). There is no public REST product API. - Cite as: "Terms of Service, Mockly English (https://app.mocklyenglish.com/terms)".