Terms of Service — Mockly English

1. Acceptance

By creating an account or using Mockly English at app.mocklyenglish.com, you agree to these terms. If you do not agree, do not use the service.

2. The service

Mockly English provides English-coaching tools, AI-powered CV reviews, human CV reviews, community features, and the ability to book live coaching sessions. Features depend on your subscription plan.

3. Accounts

You sign in with Google. You're responsible for keeping your Google account secure. We may suspend accounts that violate these terms or applicable law.

4. Subscriptions and billing

Subscriptions are billed through Stripe on a recurring basis.
Plans include a monthly credit allocation. Unused credits do not roll over unless your plan explicitly states otherwise.
You can cancel at any time from the Subscription page. Cancellation takes effect at the end of your current billing period.

5. Refunds

Subscription fees are generally non-refundable once a billing period has started. If you believe you've been charged in error, contact us within 14 days at contact@mocklyenglish.com.

6. Acceptable use

You agree not to:

Upload content that is unlawful, infringing, or contains personal data of others without consent.
Abuse, scrape, or attempt to reverse-engineer the service.
Use the AI tools to generate harmful, deceptive, or illegal content.
Resell or redistribute the service without our written permission.

7. Your content

You retain ownership of CVs and other content you upload. You grant us a limited licence to process that content solely to provide the service to you.

8. Newsletter and marketing communications

During sign-up you may opt in to receive our newsletter ("The Stack") and marketing emails. These may include product updates, interview tips, new feature announcements, and promotional offers.

Marketing emails are only sent if you explicitly opt in.
Every marketing email contains an unsubscribe link. You can also manage your preferences from your account settings at any time.
Transactional emails (booking confirmations, review-ready notifications, password resets) are not affected by your marketing preferences and will continue as long as your account is active.

9. Disclaimer

The service is provided "as is". AI feedback and human reviews are suggestions, not guarantees of any outcome (e.g. job offers or interview success).

10. Limitation of liability

To the maximum extent permitted by law, our total liability for any claim relating to the service is limited to the amount you paid to us in the 12 months preceding the claim.

11. Changes

We may update these terms from time to time. Material changes will be communicated by email or in-app notice. Continued use after changes means you accept the updated terms.

12. Contact

Questions? Email contact@mocklyenglish.com.